Behaviour & Conduct in the Workplace

Our workshops unite frontline staff, managers, and leaders to collaboratively define acceptable and unacceptable workplace behaviours. Participants start the workshop by unpacking core principles of conduct and the purpose of protected characteristics in the workplace. 

Through facilitated dialogue, small-group exercises, and case-law illustrations, we’ll introduce the groups to the 3 I's of human behaviour: 'The Intent of our behaviour, the impact it has on others and the impression it creates about you and your organisation'

The workshop will create a moment for the attendees to pause, discuss and reflect on “above Vs below the line” behaviours, allowing them to understand how well-meaning banter can slip into bullying and why unintended harm matters.

A summary from the session is then provided back to the organisational leadership for review that ensures feedback from each workshop is captured, actions are agreed upon, and commitment to supporting consistent implementation.

• Frontline team members who interact day-to-day with colleagues and customers

• Managers and leaders at all levels seeking a shared language for team conduct

• Managers and leaders wanting to embed a collaborative, bottom-up approach to behavioural boundaries

• Any team member who is committed to fostering an inclusive, respectful workplace culture

• Core principles of conduct and the role of protected characteristics at work

• Defining boundaries: participants are invited to share individual views on acceptable banter in various scenarios

• Distinguishing between banter and bullying, supported by public data and tribunal case examples

• The impact of unconscious harm and why consistency in behaviour matters

• Interactive “Above & Below the Line” activity to draft site-specific acceptable and unacceptable behaviours

• Process for collating group outputs and presenting to the leadership team for final ratification

• Outline of the follow-up manager workshop: feedback, support actions, and collective leadership commitments

By the end of this workshop, you’ll have co-created a clear, organisation-specific framework of “above and below the line” behaviours that everyone owns, along with a deeper understanding of protected characteristics and how even well-intentioned banter can cross the line into bullying. You’ll also walk away with a practical roadmap for communicating, implementing, and sustaining these agreed boundaries, supported by committed leadership actions to reinforce them on the ground.

Each workshop runs for half a day for up to 12 people. If you have more than 12 people, we can then repeat the workshop again in the afternoon.

Follow up leadership sessions can be conducted after all workshops are completed, to look at what measures can be implemented within your organisation as a result of the feedback.

Please enquire to discuss what options would best suit your requirements.