Customer Service

Our customer focused courses put the emphasis on how individuals and teams can deliver a consistent level of service, ensuring that the customer has an exceptional experience and wants to return again and again.

Customer Service

Reception skills – the face of your organisation

1 day course

£295.00 excl. VAT

This course is ideal for anyone responsible for meeting customers and visitors to your organisation, either face-to-face or by telephone.

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Professional Customer Service Skills

1 day course

£295.00 excl. VAT

This course is ideal for anyone who wants to improve and deliver exceptional customer service on a daily basis, whilst also understanding how to manage problems.

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Dealing with Customer Complaints and Confrontation

1 day course

£295.00 excl. VAT

This course is ideal for anyone who expects to have to deal with or handle difficult and confrontational customers, such as in a front-of-house environment.

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