Catalog

This course is ideal for any administrator, office manager or personal assistant wishing to enhance their general effectiveness, confidence and communication skills.

This course is ideal for line managers with the responsibility for undertaking performance management reviews, and anyone else who is responsible for monitoring and encouraging employee development.

This course is ideal for line managers who want to improve their coaching and mentorship skills, getting the best out of team members and themselves.

This course is ideal for anyone who wants to improve their understanding of equality, diversity and Inclusion (EDI), with a focus on how to incorporate best practice within the workplace.

This change management training course is for anyone who has responsibility for managing change and negotiating a successful acceptance of the situation.

This interactive conflict management and resolution training course is ideal for anyone who wants to develop the knowledge, skills and confidence to identify and deal effectively with workplace tensions and conflict.

This course is aimed at anyone who’s new to the role of management, or existing first line managers and supervisors with little or no management experience.

Our Managing Poor Performance and Difficult Behaviour course is ideal for managers and HR professionals who want to develop better techniques for managing employees.

Our Chairing Effective Meetings course is ideal for anyone with the responsibility for chairing or managing meetings, or who facilitates discussions within their business.

Attending this course will equip the Remote Leader with the skills necessary to motivate, engage and manage a virtual or distant team on a day to day basis.

The Problem Solving and Strategic Decision Making course is ideal for managers and directors who want to explore new problem solving techniques, and who are serious about driving creativity in their organisations.

Our Interviewing Skills for Managers course is best suited to managers or HR professionals who undertake interviews for recruitment, appraisals or disciplinary hearings.

Our Directors – Roles and Responsibilities course is ideal for new directors, as well as current directors who are looking to improve in their role, or simply rethink the way they lead their businesses and perform their duties.

This Management Development Programme is designed for middle and experienced managers looking to expand their confidence, knowledge and leadership skills.

This course is ideal for middle Managers who are looking to gain a suite of new skills and techniques, as well as improving their current abilities.

This course is ideal for team leaders, section leaders, supervisors and first line managers who want to improve every facet of their work.

This course is ideal for managers and staff who have access to personal data and are responsible for making decisions on how the data is used.

This course is best suited to team leaders, section leaders, supervisors and first line managers, as well as anyone else who is charged with leading a group or team.

Our workplace investigations training course will be of particular value to managers, team leaders and other personnel responsible for conducting workplace investigations and/or hearing grievance and disciplinary cases.

This course is ideal for anyone who requires an understanding of basic financial principles and financial information. The skills taught by this course will help you to better understand finance as it applies to businesses, and inform better decision making on a day-to-day basis.

The Senior Leadership Development Programme is ideal for all Senior Managers, Directors and Heads of Department, as well as anyone who has experience in a senior management role. Candidates should be open to expanding their expertise, sharing their experiences and accepting feedback in order to develop their leadership skills.

Our Managing Challenging Conversations course is ideal for managers who want to develop better techniques for tackling those difficult discussions. All of our learners will benefit from a better understanding of the issues that can spark heated or emotional exchanges, and discover ways to tackle those difficult conversations whilst communicating effectively.

This course is ideal for anyone who would like to be more influential and more persuasive in their day-to-day interactions with colleagues or clients.

This course is ideal for job seekers at any point of their career stage. The skills gained on this course will help you to better understand the recruitment process, enhance your CV, develop interview skills. You will leave the course feeling confident, well prepared and ready to go out and secure a new role.

Our Assertive Communication Skills course is ideal for anyone who wants to be more confident and assertive in their day-to-day communication.

This course is ideal for directors & senior managers, or those with responsibility in delivering high level presentations.

This training course is for anyone who wants to understand how they can improve their own emotional intelligence and resilience in order to gain more self-confidence.

This course is ideal for anybody who is responsible for producing reports for colleagues and clients, or who wishes to brush up on their business writing skills.

Our Chairing Effective Meetings course is ideal for anyone with the responsibility for chairing or managing meetings, or who facilitates discussions within their business.

The Effective Presentation Skills course is ideal for anyone who has to make a presentation and wants to bolster their confidence and speaking technique.

This course is ideal for anyone who feels that they are constantly under pressure, and needs to manage their time more effectively.

This course is ideal for anyone wishing to improve their written communication skills, whether that’s to reduce internal email chains or connect better with customers.

This course is ideal for salespeople or other negotiators looking to bolster their negotiation skills, either face to face or by telephone.

Our Telephone Sales Skills course is ideal for any team member who uses the phone to regularly contact clients to sell goods or services.

This course is ideal for anyone new to a sales role and environment, or anyone who incorporates sales into their job

This course is ideal for anyone who expects to have to deal with or handle difficult and confrontational customers, such as in a front-of-house environment.

This course is ideal for anyone who wants to improve and deliver exceptional customer service on a daily basis, whilst also understanding how to manage problems.

This course is ideal for anyone responsible for meeting customers and visitors to your organisation, either face-to-face or by telephone.

This course is ideal for line Managers, HR managers/administrators, business owners, and anyone else who is involved in employee recruitment and selection

Our Train the Trainer course is ideal for anyone new to the training environment, or for those whose role requires them to conduct occasional training of staff.

This interactive conflict management and resolution training course is ideal for anyone who wants to develop the knowledge, skills and confidence to identify and deal effectively with workplace tensions and conflict.

Our Interviewing Skills for Managers course is best suited to managers or HR professionals who undertake interviews for recruitment, appraisals or disciplinary hearings.

This course is ideal for managers looking to bring their teams closer together by improving communication, and accommodating each person’s behaviour.

This course is ideal for anyone who wants to improve their interactions with others within the workplace, whether you want to influence those around you, or create a better performing team.

This course is ideal for line managers and HR managers who need to understand the essentials of human resource management and employment law. The knowledge from this course is also helpful for anyone looking to better understand their rights within the workplace, and how HR functions within a business.

Our workplace investigations training course will be of particular value to managers, team leaders and other personnel responsible for conducting workplace investigations and/or hearing grievance and disciplinary cases.

This course is ideal for anyone who requires an understanding of basic financial principles and financial information. The skills taught by this course will help you to better understand finance as it applies to businesses, and inform better decision making on a day-to-day basis.

This course is ideal for business managers who do not have an accountancy or finance background, and want to better understand how their work impacts budgets.

This course is ideal for anyone with a formal responsibility for financial performance, including directors, senior managers and proprietors.

This Microsoft Word for Beginners training course is for anyone who needs to produce text regularly for a range of documents, such as simple letters and memos.

This course is designed to introduce anyone who is unfamiliar with Excel to how the software functions, and impart basic skills that will be valuable to almost any office role.

Our action-packed Intermediate Training course builds on our Microsoft Excel Beginners course, extending your skills and further improving your confidence with the software.

Our Microsoft PowerPoint beginner course is ideal for anyone who needs to produce presentations, and feels that they could benefit from a better appreciation of the software.

This course is ideal for anyone who needs to produce professional flowcharts, hierarchies and other diagrams, particularly in environments where there is a large amount of unprocessed data.

The Introduction to Microsoft Publisher course is a great introduction to the software, and designed for anyone who needs to produce flyers, mailshots, brochures or other marketing materials with ease and style.

This course is aimed at anyone who needs to use Microsoft Outlook in their role, wishes to bolster their CV, or is looking to introduce it to their workplace.

Our Fundamentals of Microsoft Project course is ideal for anyone who needs to use Microsoft Project in their workplace, or is interested in introducing it to their workflow.

The Introduction to Microsoft SharePoint course is ideal for anyone who wants to learn the basics of SharePoint, or is interested in introducing it to their workplace.

This course is ideal for managers and staff who have access to personal data and are responsible for making decisions on how the data is used.

Our Microsoft Excel - Advanced course is aimed at anyone who has used Excel for a substantial period of time, and is competent in the skills covered by our Microsoft Excel Beginner and Intermediate courses.